Provider Support Services Agent

About the position:

We're looking for full-time Agents for our Medical Provider Support Services Team in the Medellin area. As part of our Provider Support Services Team you will have the chance to help us improve the healthcare experience in the US for thousands of patients and providers by helping them with their inquiries (incl. claims payment status checks, provider dispute resolution, insurance eligibility verification, authorization status check, etc.). 

Salary: COP , Plus Bonus COP  

Contract type: Indefinite Contract

Work location: Onsite with the possibility to work from home starting in Q2 2024 based on performance

Responsibilities:

• Provide inbound call center Services for Client's providers 
• Take provider calls and help them with e.g., claims payment status checks, insurance eligibility verification, medical authorizations, dispute resolution, etc.
• Provide accurate, satisfactory answers to pr...