Job Description

Position Overview

We are seeking a reliable and customer‑focused Healthcare Customer Service Representative to support patients through inbound calls in a fast‑paced medical office and call center environment. This entry‑level role is ideal for someone with strong communication skills, attention to detail, and an interest in healthcare operations and patient services.

Key Responsibilities

  • Handle inbound calls from patients regarding care coordination, authorizations, and general inquiries
  • Schedule patient appointments accurately and efficiently
  • Provide over-the-phone customer service with a professional and empathetic approach
  • Verify patient information and insurance details as needed
  • Assist with medical records requests and documentation
  • Enter and update patient data accurately in internal systems
  • Ensure all interactions comply with HIPAA guidelines and privacy standards
  • Collabora...

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