PSAP Test Engineer/ 911 Field Engineer

Job Title: PSAP Test Engineer Job Location: San Ramon, CA, Open to relocation candidates Job Duration: 1–2 years (renewed annually, ongoing need due to continuous vendor updates) Pay Rate: $45.00/hr to $46.00/hr Onsite — Monday–Friday, 7:30 AM – 3:00 PM (Must be onsite to verify tones, 2-way audio, etc.) Interview Times: 45 min Virtual Interview Interview Process: Manager interview technical discussion Job Description: Support and certify mission-critical 911 call handling systems within the Emergency Services IP Network (ESINet), ensuring reliable call routing, clear audio, and accurate location delivery across PSAP environments. This role is a frontline technical safeguard for public safety operations—validating new software releases, network integrations, and vendor solutions to ensure systems perform correctly in real-world emergency call scenarios and meet operational/regulatory requirements. Day to Day: Execute scheduled test plans for 911 vendors and platforms; validate releases, patches, and PSAP integrations Perform regression functional testing across wireline, wireless, and accessibility devices Troubleshoot end-to-end 911 call scenarios (SIP signaling, routing failures, audio issues, location delivery) Work directly with vendors on deep-dive troubleshooting, root cause analysis, and proof-of-concept testing Spend time in lab/PSAP environments (not always at a desk) supporting testing and issue resolution Document defects, test results, and recommendations to support certification/compliance sign-off Must Haves: Hands-on PSAP / 911 technical experience (supporting call handling systems, PSAP tech, 911 field engineering, etc.) Proven ability to troubleshoot actual calls (not signal validation / drive testing) Experience working with vendors: ticketing, escalation, validation of fixes, and PoC-style work Strong understanding of 911 call flows and how routing location delivery should behave Working knowledge of SIP / VoIP concepts and troubleshooting in a telecom environment Able to work onsite Monday–Friday and move between desk and lab/PSAP locations as needed Hard no: RF/RAN/RF validation profiles are not a fit (green-light/red-light signal checks ≠ deep call troubleshooting, vendor PoCs, or ESINet/PSAP call handling). Soft Skills: Calm, methodical problem-solver in high-impact/life-safety environments Clear communicator who can translate issues to vendors and internal teams Strong documentation habits and attention to detail Proactive and flexible (comfortable being away from computer while supporting PSAP/lab work) Plusses: Titles like 911 Field Engineer, PSAP IT Technician, Public Safety/911 Systems Technician Direct experience inside PSAPs supporting call handling platforms, routing, or location delivery Prior work supporting vendor certifications, proof-of-concepts, or multi-vendor integrations Exposure to ESINet environments or public safety telecom/network testing Candidate is a self-relocator (ok if relocating at own expense) The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.