Job Description

JOB DESCRIPTION

Req ID: 349158 

We are currently seeking a Public Cloud Engineer - GCP (Google Cloud Platform) to join our team in Plano, Texas (US-TX), United States (US).

Prior to Applying, please review and comply accordingly:

** Must be a US citizen or Green card holder to proceed with applying.

** Please know, an FBI CJIS Background check is administered every 12 months.

**This position aligns with supporting a 24*7 operations production support model.

Summary:

This GCP Cloud Engineer is responsible for advanced technical support, administration, and optimization of managed customer cloud environments spanning Google Cloud Platform (GCP), AWS, Azure, and Oracle Cloud Infrastructure (OCI) with primary focus on GCP. This position demands deep multi-cloud expertise, a strong understanding of managed services operations, and a proactive, problem-solving outlook. The lead Cloud Engineer will also participate in automation initiatives, incident and change management, and mentor junior team members.

Key Responsibilities

Cloud Operations & Support

Support Customer Self-Provision cloud instances across GCP, AWS, Azure and OCI with security guardrail and backend deployment.

Monitor, troubleshoot, and resolve incidents, performance issues, and service outages in production and staging environments.

Implement and maintain monitoring, alerting, and logging solutions to ensure high availability and reliability.

Lead root cause analysis and post-mortem documentation for major incidents.

Execute patch management, upgrades, and regular maintenance activities.

Develop and maintain backup, disaster recovery, and failover strategies and operations.

Participate in on-call rotation and after-hours support as required.

Automation & Infrastructure Management

Develop and maintain Infrastructure as Code (IaC) templates using tools such as Terraform, CloudFormation, ARM, or OCI Resource Manager.

Use scripting (e.g., Python, Bash, PowerShell) to automate repetitive tasks and operational processes.

Champion the use of configuration management tools and assist in DevOps pipeline integrations.

Recommend and implement cost optimization, resource utilization, and rightsizing strategies.

Security & Compliance

Ensure adherence to security best practices, including least-privilege access, encryption, and network segmentation.

Implement and manage identity and access management (IAM) policies and roles.

Monitor, identify, and remediate security vulnerabilities reported by scanning tools or external advisories.

Support compliance efforts related to customer and regulatory requirements (TxRAMP, ISO, SOC2, etc.).

Collaboration & Documentation

Work closely with application, security, and network teams for solution delivery and support.

Mentor junior engineers and provide technical guidance as needed.

Create and update technical documentation, runbooks, and SOPs.

Participate in client calls to provide technical input when required.

Required Qualifications:

Primary Skill: GCP

Secondary Skill: AZURE/AWS/OCI

  • 5+ years of hands-on experience in cloud engineering, operations, or support.
  • 3+ years multi-cloud experience (must have hands-on in at least two of the four of GCP/AWS/Azure/OCI; familiarity in all is preferred; GCP cloud is mandatory)

    • Highly Preferred Skills/ Experience:

    Education & Certifications

    Bachelor’s degree (or equivalent experience) in Computer Science, IT, Engineering, or a related field.

    At least two of the following certifications (or equivalent experience):

  • Google Professional Cloud Architect / Engineer 
  • AWS Certified Solutions Architect / SysOps Administrator
  • Microsoft Certified: Azure Administrator Associate or Solutions Architect Expert
  • Oracle Cloud Infrastructure Architect Associate/Professional
  • (Preferred) DevOps or automation certifications (e.g., Kubernetes, Terraform).
  • (Preferred) ITIL Foundation or other support framework knowledge.
  • Direct experience in managed services/NOC/SOC/MSP environments is a plus.In-depth expertise with provisioning, configuring, securing, supporting, and optimizing cloud-native and hybrid workloads in GCP, AWS, Azure, and/or OCI.
  • Administration of compute, storage, networking, database, and PaaS services across supported platforms.
  • Deep hands-on knowledge in architecture, deployment, monitoring, and troubleshooting in major public cloud platforms (GCP, AWS, Azure, OCI).
  • Experience with CI/CD pipelines, containerization (Docker, Kubernetes), and automation tools (Terraform, CloudFormation, ARM templates, etc.).
  • Familiarity with cloud-native security best practices (IAM, network security, data encryption, etc.).
  • Proficiency in scripting languages (Python, Bash, PowerShell, etc.).
  • Expert in ServiceNow ITSM and familiar with integration with AWS, Azure, GCP and OCI in service catalog.
  • Expert in Cloud Cost Optimization. Familiar with Apptio Cloudability.
  • Strong expertise in multi-cloud disaster recovery.
  • Familiarity in AppGate SDP, Qualys TotalCloud, Qualys Patch Management, Qualys CSAM, CrowdStrike, Palo Alto NGFW, etc.
  • Ability to analyze logs and monitor performance using native tools (Stackdriver, CloudWatch, Azure Monitor, OCI Monitoring, etc.)
  • Strong understanding of backup strategy, disaster recovery, and high-availability architecture.
  • Be able to support customer remote file service in Azure File Share in Azure Gov Cloud (Azure Cloud Sr Engineer).
  • Have strong expertise in multi-cloud security compliance, data encryption, network security, user access control, private endpoint setup, etc.
  • Have strong expertise in GitHub and Repository management
  • Be able to set up rules/thresholds in GCP Monitoring, Azure Monitor, AWS CloudWatch and OCI Monitoring to generate alerts and connect with ServiceNow Incident Ticketing
  • Be able to connect multi-cloud VMs and instances with Microsoft Sentinel SIEM
  • Be able to support customer self-provision cloud instances with required security (guardrail) via Azure Blueprints, AWS Control Tower, etc.

    • Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role will depend on the nature of the role offered and will either be $68,000- $78,202, or $62.95/hr if the role is hired as a temporary position. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

    This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation.

    This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

    About NTT DATA

    NTT DATA is a $30 + billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

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