PUN -REF93944U- General Ledger- Senior Associate Ops

To function as per the Service Level Agreement2) To achieve all the key Performance Indicators as set by the Team manager.3) To function as per ISO 9001: 2000 procedures.4) To be willing to work in all shifts (including nights).5) Adhere to reasonable operational requests from the management.6) To attend all meetings and trainings as per requirements.JOB RESPONSIBILITIES:1) To adhere the quality & quantity targets set for the team..2) Handling calls/ email received from vendors & Business Units related to General Ledger(Query on project Setup, Ledger Extracts, Journals etc. status) in SAP/ uniport3) Coordinating with the Payment Processing Team and invoice processing Team with queriesrelated to GL.4) Assisting callers on their queries related to Ledger and balance sheet reconciliation5) Ensuring First Call Resolution is met6) Ensuring all the email are attended and answered accurately7)Bank reconciliation, Month end close task