Job Description

▶︎ Job Details ・Client: IT Financial Services Company ・Working Location: Pune, India ・Working style: Onsite / Hybrid ・Salary: USD 30K – 55K / per year (DOE) ・Working Hours: U.S.


Eastern Time 9:00 AM – 5:00 PM ・Language: English ▶︎ Key Responsibilities • Design, implement, manage, monitor, support, and troubleshoot MS Teams (Telephony & Meetings) deployments.

  • • Support MS Teams Rooms, MS Teams Boards, WebEx Boards, NEAT video conferencing systems, and other A/V hardware.
  • • Support soft clients, web clients, desk phones, and third-party video conferencing units.
  • • Implement and maintain integration across collaboration ecosystems including MS Teams, WebEx Meetings, Zoom, Cisco UCM, Cisco Expressway, and Cisco SBC.
  • • Manage vendor relationships, procurement, and coordination for equipment and services.
  • • Work closely with telecom operations teams to support connectivity requirements.
  • • Ensure near-100% uptime of real-time collaboration systems, during and outside business hours.
  • • Create and maintain detailed technical documentation, diagrams, and inventory.
  • • Perform telecom wiring tasks such as punch-downs, rack installations, cabling, and lifting equipment (up to 50 lbs).
  • • Provide off-hours, remote, and escalation-level support as needed.
  • • Lead projects including planning, execution, resource coordination, and post-project debriefs.
  • • Serve as final escalation point for Service Desk for collaboration-related incidents.
  • ▶︎ The right candidate will possess: • In-depth expertise with enterprise collaboration platforms (Teams, WebEx, Zoom).
  • • Strong understanding of SIP, VoIP, video codecs, dialing plans, and real-time communications.
  • • Ability to manage multi-vendor conferencing ecosystems in a mission-critical environment.
  • • Strong troubleshooting ability for telephony, A/V hardware, signaling, and network interaction.
  • • Excellent cross-team communication and documentation skills.
  • ▶︎ Required Qualifications & Skills • Bachelor’s degree in Engineering, Computer Science, or related technical field.
  • • 10+ years supporting web collaboration, telephony, and video systems in mission-critical environments.
  • • Strong experience with SIP audio/video integration and third-party SIP applications.
  • • Experience with MS Teams Telephony & Meetings, WebEx Meetings, Zoom Meetings.
  • • Experience with P2P and multi-point video conferencing environments.
  • • Knowledge of real-time collaboration standards and protocols: SIP, H.323, MGCP, SCCP, H.264, H.265, WebRTC, E.164+, MPEG4 AVC.
  • • Understanding of PBX systems, dial plans, VoIP, QoS, and real-time application operations.
  • • Experience working in fast-paced financial/trading environments preferred.
  • • Basic Windows/Linux administration; basic scripting/automation.
  • • Strong testing methodology, problem-solving skills, and organizational abilities.
  • • Excellent written and verbal communication skills.
  • • Vendor-neutral or vendor-specific certifications preferred.


    Powered by JazzHR

    • Apply for this Position

    Ready to join ? Click the button below to submit your application.

    Submit Application