Pure Customer Service

Key Responsibilities

• Handle inbound and/or outbound customer interactions for international clients
• Provide timely and accurate solutions to customer queries and complaints
• Ensure high customer satisfaction through professional communication
• Follow process guidelines, quality standards, and compliance requirements
• Document all customer interactions accurately in internal systems
• Meet performance metrics related to quality, productivity, and attendance
• Adapt to 5-day rotational shifts with 2 rotational weekly offs

Eligibility Criteria

• Freshers and experienced candidates can apply
• Excellent verbal and written communication skills in English are mandatory
• Willingness to work in rotational shifts and rotational offs
• Ability to work in a fast-paced and structured environment