QA AVP Team Leader

Job Description
Purpose of the role
To determine, negotiate and agree internal quality procedures, service standards and specification to improve performance and quality directing objectives.
Accountabilities
- Identification of industry trends and developments to implement best practice in quality assurance Services.
- Collaboration with teams across the bank to align and integrate quality assurance processes.
- Development and governance of internal quality assurance procedures, standards and specifications, and act as a catalyst for change, mitigate risks and maintain efficient operations.
- Development of reports and presentations on quality assurance performance and communicate findings to internal senior stakeholders.
- Identification of areas for improvement and providing recommendations for change in quality assurance processes and provide feedback and coaching for colleagues on these highlighted areas.
- Execution of service quality assessments to m...