QA Engineer (CQE)

Overview

Customer Quality Engineer (CQE) – Role Details

Responsibilities

• 1. Customer Interface & Complaint Management (VOC / VOP / CIP) – Act as the primary point of contact for customers on all quality-related matters. Manage VOC and VOP feedback, including customer complaints, concerns, and requests for improvement. Lead Customer Improvement Programs (CIP) and ensure timely response and closure of quality issues. Handle customer communication during quality incidents, ensuring clarity, professionalism, and alignment on actions and timelines.
• 2. Root Cause Analysis & Corrective Action (CAPA) – Coordinate closely with cross-functional teams (Quality, Engineering, Production, Process, Supplier Quality). Lead or facilitate root cause analysis using structured methodologies such as 8D, 5 Why, Fishbone, and FMEA . Ensure corrective and preventive actions (CAPA) are effec...