Job Description
What does a Client Analyst really do?
Think of yourself as someone who will work alongside Team Leads, supporting Teammates with ways to improve the customer experience. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch.
As a Client Analyst, you will organize and implement a quality assurance platform to keep a record of KPIs: CSAT, quality scores, attendance, and productivity of all Teammates. You will audit interactions, report, analyze, and present findings to campaign leaders and clients. You will also make recommendations for ways to improve upon the opportunities found and existing processes to improve the overall customer and employee experience., You will cultivate ongoing relationships through follow-ups, daily check-ins, and collaborate on weekly reports with the operations leaders summarizing KPIs and identify areas for improvement.
**Requirements**:
We need someone with a burning ...
Think of yourself as someone who will work alongside Team Leads, supporting Teammates with ways to improve the customer experience. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch.
As a Client Analyst, you will organize and implement a quality assurance platform to keep a record of KPIs: CSAT, quality scores, attendance, and productivity of all Teammates. You will audit interactions, report, analyze, and present findings to campaign leaders and clients. You will also make recommendations for ways to improve upon the opportunities found and existing processes to improve the overall customer and employee experience., You will cultivate ongoing relationships through follow-ups, daily check-ins, and collaborate on weekly reports with the operations leaders summarizing KPIs and identify areas for improvement.
**Requirements**:
We need someone with a burning ...
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