Job Description

QA Lead Calibrator- Call Center (Portuguese and English Speaking) 

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Location: Lima, PE

Type: Full-time

Department: Customer Operations

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Summary

We are seeking a detail-oriented, proactive, and collaborative Lead Calibrator (Portuguese and English Advanced) to join our Quality team. The ideal candidate will be bilingual (English and Spanish), experienced in quality assurance within BPO/KPO environments, and skilled at leading calibration sessions that drive alignment, consistency, and performance excellence.

Responsibilities

  • Act as a subject matter expert for assigned quality programs, leading calibration sessions and driv...

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