Job Description

Quality Manager

Hitchin, Hertfordshire
£40,000 - £45,000 DOE

We are seeking an experienced Quality Manager to lead quality standards at a busy food manufacturing site. Within the role you will need to take ownership of the Hitchin site and drive quality standards across the operation. This is a key leadership role, ensuring compliance, customer satisfaction, and continuous improvement.

What You'll Do

  • Lead, coach, and develop the onsite QA team (Quality Specialists, Lab Team, Hygiene Team).
  • Drive quality culture across the operations department.
  • Investigate and manage customer complaints - going beyond emails to find root causes and implement solutions.
  • Develop and implement the Quality Management System (QMS).
  • Manage internal and external audits (including BRC and customer audits).
  • Oversee non-conformance reporting and cor...

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