QA Specialist (Dayshift)

Cartrack Makati, National Capital Region, Philippines

QA Specialist (Dayshift)

We are a world‑leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries, and we are looking for a Quality Assurance Specialist to join our team. Our teams are collaborative, vibrant and fast‑growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities

• Evaluate agents’ interactions with customers (inbound and outbound calls, e‑mail, chat (Viber)) to ensure service excellence.
• Rate interactions according to predefined criteria, focusing on communication skills, problem‑solving, and adherence to policies.
• Provide daily feedback to agents and supervisors regarding their performance.
• Communicate assessment results, highlighting strengths and areas for improvement, to facilitate professional development.
• Con...