Job Description
**Descripción y detalle de las actividades**
- Reviews all product complaints entered into the complaint handling data base by Customer Service/Sales, to ensure accuracy of the data entered to include but not limited to the product indicated aligns with the complaint statement made by the customer. Evaluates, assigns investigation(s), and tracks timely completion and closure of complaints. Ensures the integrity and completeness of Complaint Files prior to closure. Responsible for reviewing all product complaints to differentiate between serious and non-serious complaints and determine reportability to worldwide regulatory agencies within the required timeframes. Reviews and approves complaints and complaint closure information for completeness using Good Documentation Practices while interpreting and analyzing statistical data to identify trends. Oversees product complaint investigations to resolution while ensuring documentation of clear, complete and timely investigations that are...
- Reviews all product complaints entered into the complaint handling data base by Customer Service/Sales, to ensure accuracy of the data entered to include but not limited to the product indicated aligns with the complaint statement made by the customer. Evaluates, assigns investigation(s), and tracks timely completion and closure of complaints. Ensures the integrity and completeness of Complaint Files prior to closure. Responsible for reviewing all product complaints to differentiate between serious and non-serious complaints and determine reportability to worldwide regulatory agencies within the required timeframes. Reviews and approves complaints and complaint closure information for completeness using Good Documentation Practices while interpreting and analyzing statistical data to identify trends. Oversees product complaint investigations to resolution while ensuring documentation of clear, complete and timely investigations that are...
Apply for this Position
Ready to join Confidential? Click the button below to submit your application.
Submit Application