QA Supervisor

Quality Execution & Oversight

• Supervise day-to-day QA operations across assigned campaigns

• Ensure accurate, fair, and consistent application of QA scorecards

• Review and validate QA evaluations for accuracy and alignment with standards

• Monitor quality trends and identify recurring agent or process issues

QA Team Leadership & Coaching

• Lead, coach, and develop QA Analysts through regular 1:1s, huddles, and feedback sessions

• Address QA analyst performance gaps with structured coaching plans

• Ensure QA analysts maintain objectivity, professionalism, and audit integrity

• Foster a culture of consistency, accountability, and continuous improvement

Collaboration with Operations

• Partner closely with Operations leaders to align on quality expectations

• Communicate QA findings clearly and p...