Job Description

TW Insurance Services Ltd. is seeking a Quality Assurance & Training Coordinator to lead training and staff evaluations in Ottawa. This role includes monitoring service standards, providing feedback, and facilitating onboarding of new employees. Candidates should possess a college diploma and have at least three years of experience in customer service or contact center roles, with strong communication and organizational skills. We offer a rewarding salary, comprehensive benefits, and opportunities for professional development. Join a team that values diversity and supports your growth.
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