QMS Business Process Lead

Job Description – QMS & Business Process Lead

(Organization‑wide Systems & Process Owner)

Position: QMS & Business Process Lead

Reporting To: Managing Director / COO / Founder

Functional Authority: All Departments

(Sales, SCM, R&D, Production, PPC, Stores, Service, Finance, HR)

Location: Factory / HO

Employment Type: Full‑Time

Role Objective

The QMS & Business Process Lead will own, design, implement, and govern end‑to‑end systems and processes across the organization, ensuring that all work is executed through defined, documented, and controlled processes.

The role is responsible for embedding ISO‑based thinking (ISO 9001 initially) into daily operations to enable scalability, consistency, co...