Job Description

Key Responsibilities Act as Subject Matter Expert (SME) for Interactive and Quadient platforms (experience with both is required). Collaborate with project managers, business teams, and technical teams to:
Understand requirements.
Define communication templates and associated logic.
Develop production-ready templates, including:
Variations and branding (logos).
Data mapping: Understand source system data and how it correlates with communications.
Build and maintain templates in Interactive : Consolidate multiple templates into a single base template.
Implement rules and logic for dynamic content.
Support testing activities:
Answer questions related to template builds.
Make necessary adjustments based on test results.
Types of Communications Behavioral Health (BH): Member and provider communications.
Care Transitions: Member communications only (non-marketing).
Tools & Platforms Interactive / Quadient: Core platforms for template development. Workfront: Used for tracking progress (experience is a plus).
Salesforce: Currently being sunset; may require limited collaboration.
Additional Details
No coding required.
Healthcare experience is helpful.
Involves migration of communications from one platform to another, requiring strong understanding of end-to-end process.
What This Role Is NOT
No direct work in Designer or automation development (handled by developers).
No access to Designer; focus is on content and logic within Interactive templates.
If locked out of certain configurations, work with IT to resolve.

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