Job Description
Quadient Content Developers/ Admins
Location: Remote (India)
Contract
Position Overview
This role sits within Client, partnering closely with Behavioral Health (BH) and NaviHealth – Care Transitions. The primary responsibility is to support these lines of business (LOBs) and manage communication template migrations, particularly for Behavioral Health.
Key Responsibilities
Act as Subject Matter Expert (SME) for Interactive and Quadient platforms (experience with both is required).
Collaborate with project managers, business teams, and technical teams to:
Understand requirements.
Define communication templates and associated logic.
Develop production-ready templates, including:
Variations and branding (logos).
Data mapping: Understand source system data and how it correlates with communications.
Build and maintain templates in Interactive :
Consolidate multiple templates into a single base template.
Implement rules and logic for dynamic content.
Support testing activities:
Answer questions related to template builds.
Make necessary adjustments based on test results.
Types of Communications
Behavioral Health (BH): Member and provider communications.
Care Transitions: Member communications only (non-marketing).
Tools & Platforms
Interactive / Quadient: Core platforms for template development.
Workfront: Used for tracking progress (experience is a plus).
Salesforce: Currently being sunset; may require limited collaboration.
Location: Remote (India)
Contract
Position Overview
This role sits within Client, partnering closely with Behavioral Health (BH) and NaviHealth – Care Transitions. The primary responsibility is to support these lines of business (LOBs) and manage communication template migrations, particularly for Behavioral Health.
Key Responsibilities
Act as Subject Matter Expert (SME) for Interactive and Quadient platforms (experience with both is required).
Collaborate with project managers, business teams, and technical teams to:
Understand requirements.
Define communication templates and associated logic.
Develop production-ready templates, including:
Variations and branding (logos).
Data mapping: Understand source system data and how it correlates with communications.
Build and maintain templates in Interactive :
Consolidate multiple templates into a single base template.
Implement rules and logic for dynamic content.
Support testing activities:
Answer questions related to template builds.
Make necessary adjustments based on test results.
Types of Communications
Behavioral Health (BH): Member and provider communications.
Care Transitions: Member communications only (non-marketing).
Tools & Platforms
Interactive / Quadient: Core platforms for template development.
Workfront: Used for tracking progress (experience is a plus).
Salesforce: Currently being sunset; may require limited collaboration.
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