Quadient Content Developers

Quadient Content Developers/ Admins

Location: Remote (India)

Contract

Position Overview

This role sits within Client, partnering closely with Behavioral Health (BH) and NaviHealth – Care Transitions. The primary responsibility is to support these lines of business (LOBs) and manage communication template migrations, particularly for Behavioral Health.

Key Responsibilities

• Act as Subject Matter Expert (SME) for Interactive and Quadient platforms (experience with both is required).
• Collaborate with project managers, business teams, and technical teams to:
• Understand requirements.
• Define communication templates and associated logic.
• Develop production-ready templates, including:
• Variations and branding (logos).
• Data mapping: Understand source system data and how it correlates with communications.
• Build and maintain templates in Interactive :
• Consolidate multiple templates into a single base template.
• Implement rules and logic for dynamic content.
• Support testing activities:
• Answer questions related to template builds.
• Make necessary adjustments based on test results.

Types of Communications

• Behavioral Health (BH): Member and provider communications.
• Care Transitions: Member communications only (non-marketing).

Tools & Platforms

• Interactive / Quadient: Core platforms for template development.
• Workfront: Used for tracking progress (experience is a plus).
• Salesforce: Currently being sunset; may require limited collaboration.