Quality Analyst

Quality Analyst At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Continuous Improvement provide support to customer service and all customer facing teams by providing the framework, assessment method and insight to ensure that we consistently deliver high quality customer interactions, for all customers. We're currently recruiting in this area and are seeking 2x Quality Analysts to support and improve our capacity. Fantastic opportunities for personal development for those with a passion for quality standards and continual improvement Primary Objective
• Responsible for supporting, auditing and monitoring of the Ayvens 'Quality Standard' for customer interactions across our Service and Support teams (for phone calls, cases, emails, complaints and vulnerable customers).
• Working collaboratively with Operational Leaders, to ensure that quality monitoring is conducted...