Job Description

Overview

We are looking for a Quality Analyst to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.

Qualifications

  • Bachelor’s degree or equivalent diploma in any discipline.
  • Candidate must be able to work on rotational shift (3 shift / 5 working days).
  • Minimum 1 years’ experienceas QA in call center.
  • Proficiency in Cantonese and English (spoken and written).
  • Able to start work immediately is preferred.

    • Responsibilities

  • Conduct root cause and other data analysis.
  • Conduct QA evaluations per client requirements and provides QA progress reports to team lead.
  • Act as escalation point of contact for process questions, issues and resolution....

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