Quality Analyst

Job Title: Quality Analyst

Experience: 2–4 years overall, with 1–2 years of experience in quality monitoring and feedback within a call center sales domain

We are seeking a highly skilled Quality Analyst to join our team and support our call center sales operations. The ideal candidate has a strong background in quality monitoring, agent coaching, and process improvement. This role will be responsible for evaluating customer interactions, identifying gaps, and providing actionable feedback to enhance performance and customer experience.

Key Responsibilities

• Monitor and evaluate agent calls to ensure quality standards and sales compliance are consistently met.
• Provide timely, constructive, and actionable feedback to agents to support performance improvement
• Mentor and guide agents , helping them strengthen communication, sales approach, and process adherence...