Job Description

Job description


















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Job
Description:



Responsibilities:




  • Monitor and evaluate
    customer support calls, emails, and chats for quality assurance.

  • Ensure adherence to company
    policies, scripts, and service standards.

  • Provide feedback and
    coaching to agents for performance improvement.

  • Identify areas for process
    improvement and training needs.

  • Prepare quality reports and
    share insights with management.

  • Ensure compliance with
    customer service best practices and regulatory guidelines.



    • Requirements:




  • 2-3 years of experience in
    quality assurance for customer support.

  • Can audit 150-200 calls per
    day

  • Fluency in English &
    Hindi is mandatory.

  • Strong analytical,
    listening, and communication skills.

  • Familiarity with customer
    service processes and quality metrics.

  • Proficiency in MS Excel and
    call monitoring tools.





    • Apply for this Position

    Ready to join ? Click the button below to submit your application.

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