Job Description

Are you detail-oriented? Do you get excited by improving business processes? Then this job might be right for you! You will be responsible for the overall quality of the customer support team by for example figuring out their weak points or performing audits on the team's tickets.

Your responsibilities and impact working as a Quality Analyst:

  • Working closely with other departments to analyze top issues

  • Mentoring agents on their quality

  • Delivering training on new or changing policies

  • Developing process documentation

  • Managing investigations of escalations of inaccurate decisions

    • Skills, experiences, and interests you need to succeed in this role:

  • You have a native level of Dutch or Flemish and a B2/C1 level of English

  • 2 years of relevant work experience in a Shared Service Center or comparable environment

  • Preferably a minimum of 1 year of expe...

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