Quality Analyst | Local Account

About the Role

Are you ready to embark on a career where your attention to detail and commitment to quality shine through? As an entry-level Quality Assurance Specialist, you'll be at the forefront of ensuring our organization maintains its reputation for outstanding customer service. Your daily tasks will be diverse and dynamic, including:

• Engaging in customer and client listening programs to discern their needs and expectations, ensuring we exceed them at every turn.
• Monitoring the quality and effectiveness of incoming calls and emails, guaranteeing every interaction reflects our commitment to excellence.
• Proactively identifying areas for improvement and devising innovative solutions to enhance our performance.
• Upholding compliance with our rigorous quality systems while continuously seeking opportunities for process optimization.
• Creating and managing detailed feedback and coaching documentation to drive con...