Job Description
Urgent Openings for Quality Analyst in Airoli - Navi Mumbai
Education
Any Graduate /HSC
Experience Target
Minimum 1 year of experience as a QA with Technical Process Experience
Skills : Good communication skills; call monitoring; defect analysis; Feedback analysis; Excel knowledge; Quick Learner; Adaptability
Knowledge/Abilities :
(describe type and level of knowledge or ability needed to perform essential job functions and those that enable success in performing this job)
Knowledge and effective use of quality management processes and tools. Ability to work well independently or within a team.
Roles and Responsibilities :
Responsible for calibrating and supporting quality standards.
Participates in joint call (contact) monitoring with client, client services team and call center team.
Ensure that client quality and corporate customer satisfaction goals are met or addressed in a timely manner.
Analyz...
Education
Any Graduate /HSC
Experience Target
Minimum 1 year of experience as a QA with Technical Process Experience
Skills : Good communication skills; call monitoring; defect analysis; Feedback analysis; Excel knowledge; Quick Learner; Adaptability
Knowledge/Abilities :
(describe type and level of knowledge or ability needed to perform essential job functions and those that enable success in performing this job)
Knowledge and effective use of quality management processes and tools. Ability to work well independently or within a team.
Roles and Responsibilities :
Responsible for calibrating and supporting quality standards.
Participates in joint call (contact) monitoring with client, client services team and call center team.
Ensure that client quality and corporate customer satisfaction goals are met or addressed in a timely manner.
Analyz...
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