Quality Analyst (Philippines | Remote)

Overview

Join a fast-growing global tech team where AI meets human judgment. We’re hiring a Quality Analyst (QA) to help uphold and continuously improve the quality of sales and client onboarding interactions. In this role, you will work side-by-side with our AI-powered Quality Intelligence platform to deliver deeper insights, faster audits, and smarter coaching that directly impact conversion, compliance, and customer experience.

This is not a traditional “listen to calls all day” QA role.

You’ll analyze patterns, validate AI insights, uncover root causes, and turn data into performance action .

This is a fully remote, Philippines-based role, working closely with global Operations, Training, AI, and Leadership teams.

Role Summary

As a Quality Analyst, you will be responsible for ensuring the quality, compliance, and effectiveness of the client's sales and onboarding interactions by leveraging AI data, dashboar...