Job Description
WE ARE HIRING QUALITY ANALYST (BPO)
Location: Hyderabad
Experience: 1-2 Years (BPO Quality Experience Mandatory)
Joining: Immediate Joiners Preferred
Salary: 15%20% Hike on Current / Last CTC
Job Summary
We are seeking an experienced Quality Analyst (QA) with 1-2 years of BPO industry experience to monitor, evaluate, and enhance the quality of customer interactions. The ideal candidate should possess strong analytical abilities, excellent communication skills, and a passion for continuous improvement.
Key Roles Responsibilities
Call Case Audits
Location: Hyderabad
Experience: 1-2 Years (BPO Quality Experience Mandatory)
Joining: Immediate Joiners Preferred
Salary: 15%20% Hike on Current / Last CTC
Job Summary
We are seeking an experienced Quality Analyst (QA) with 1-2 years of BPO industry experience to monitor, evaluate, and enhance the quality of customer interactions. The ideal candidate should possess strong analytical abilities, excellent communication skills, and a passion for continuous improvement.
Key Roles Responsibilities
Call Case Audits
- Monitor inbound/outbound calls and backend transactions as per quality standards
- Evaluate agent performance on communication, process adherence, accuracy compliance
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