Job Description

Overview

The Quality Analyst is responsible for monitoring, evaluating, and improving the quality of processes, transactions, or customer interactions to ensure compliance with client requirements, internal standards, and service-level agreements (SLAs). The role focuses on driving continuous improvement, coaching teams, and supporting operational excellence.

Responsibilities

  • Monitor, evaluate, and improve the quality of processes, transactions, or customer interactions to ensure compliance with client requirements, internal standards, and SLAs.
  • Drive continuous improvement initiatives, coach teams, and support operational excellence.

Qualifications

  • College Graduate of any course
  • At least 1 year of experience as a Quality Analyst in a BPO setup.
  • Willing to work onsite and night shift schedule
  • Can start ASAP

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