Job Description
About Us:
Silvermine Group helps companies bring offline processes online, saving time and money. We
bring modern internet software to main streets across America. Since our founding over a
decade ago in Wilton, Connecticut, we have empowered our employees to make decisions that
serve our customers interests first. Silvermine Group is a 14-year-old SaaS Company that & building E-commerce, SaaS companies in the cloud for the US market.
Job Summary:
The Quality Analyst is responsible for monitoring, evaluating, and improving the quality of customer interactions in a call center. This role involves analyzing calls, providing feedback to agents, identifying trends, and collaborating with teams to enhance overall customer satisfaction and operational efficiency.
Key Responsibilities:
1)Call Monitoring and Evaluation
Monitor live or recorded calls to evaluate agent performance against quality standards.
Assess agent adherence to scripts, protoc...
Silvermine Group helps companies bring offline processes online, saving time and money. We
bring modern internet software to main streets across America. Since our founding over a
decade ago in Wilton, Connecticut, we have empowered our employees to make decisions that
serve our customers interests first. Silvermine Group is a 14-year-old SaaS Company that & building E-commerce, SaaS companies in the cloud for the US market.
Job Summary:
The Quality Analyst is responsible for monitoring, evaluating, and improving the quality of customer interactions in a call center. This role involves analyzing calls, providing feedback to agents, identifying trends, and collaborating with teams to enhance overall customer satisfaction and operational efficiency.
Key Responsibilities:
1)Call Monitoring and Evaluation
Monitor live or recorded calls to evaluate agent performance against quality standards.
Assess agent adherence to scripts, protoc...
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