Job Description

About the Role

We are looking for a highly skilled and experienced QA Engineer with strong expertise in GenAI, VoiceAI, Telephony, and IVR testing. The ideal candidate will be responsible for ensuring high-quality delivery of next‑generation AI-driven voice and conversational systems, including robust guardrail validations, performance testing, and end‑to‑end functional assurance.


Key Responsibilities

1. Testing & Quality Assurance

  • Conduct functional, regression, integration, and system testing for GenAI and VoiceAI-based applications.
  • Perform IVR testing, including call flows, speech recognition, prompts, routing, and fallback handling.
  • Validate telephony-related components, including SIP (Session Initiation Protocol), call events, call transfers, call queue logic, and agent workflows.
  • Ensure AI guardrails (content moderation, sa...

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