Job Description

About the Role

We are looking for a highly skilled and experienced QA Engineer with strong expertise in GenAI , VoiceAI , Telephony , and IVR testing . The ideal candidate will be responsible for ensuring high-quality delivery of next‑generation AI-driven voice and conversational systems, including robust guardrail validations, performance testing, and end‑to‑end functional assurance.


Key Responsibilities

1. Testing & Quality Assurance

  • Conduct functional, regression, integration, and system testing for GenAI and VoiceAI-based applications .
  • Perform IVR testing , including call flows, speech recognition, prompts, routing, and fallback handling.
  • Validate telephony-related components , including SIP (Session Initiation Protocol), call events, call transfers, call queue logic, and agent workflows.
  • Ensure AI guardrails (co...

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