Job Description
About the Role
We are looking for a highly skilled and experienced
QA Engineer
with strong expertise in
GenAI ,
VoiceAI ,
Telephony , and
IVR testing . The ideal candidate will be responsible for ensuring high-quality delivery of next‑generation AI-driven voice and conversational systems, including robust guardrail validations, performance testing, and end‑to‑end functional assurance.
Key Responsibilities
1. Testing & Quality Assurance
Conduct functional, regression, integration, and system testing for
GenAI
and
VoiceAI-based applications .
Perform
IVR testing , including call flows, speech recognition, prompts, routing, and fallback handling.
Validate
telephony-related components , including SIP (Session Initiation Protocol), call events, call transfers, call queue logic, and agent workflows.
Ensure
AI guardrails
(content moderation, safety fi...
We are looking for a highly skilled and experienced
QA Engineer
with strong expertise in
GenAI ,
VoiceAI ,
Telephony , and
IVR testing . The ideal candidate will be responsible for ensuring high-quality delivery of next‑generation AI-driven voice and conversational systems, including robust guardrail validations, performance testing, and end‑to‑end functional assurance.
Key Responsibilities
1. Testing & Quality Assurance
Conduct functional, regression, integration, and system testing for
GenAI
and
VoiceAI-based applications .
Perform
IVR testing , including call flows, speech recognition, prompts, routing, and fallback handling.
Validate
telephony-related components , including SIP (Session Initiation Protocol), call events, call transfers, call queue logic, and agent workflows.
Ensure
AI guardrails
(content moderation, safety fi...
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