Quality and Compliance Lead

Proveda is a not-for-profit, community-based organisation that helps people simplify and navigate complexity to access the support and services they need. Our purpose is simple: we ensure everyone gets to live the life they want.

We are now seeking a Quality & Compliance Team Lead to oversee Proveda’s quality, compliance, governance and policy frameworks — ensuring our services remain safe, person-centred, effective and consistently aligned with best practice and regulatory requirements.

About the Role

As the Quality & Compliance Team Lead, you will drive operational quality across the organisation and foster a culture where safety, risk awareness, and continuous improvement are embedded in everyday practice.

Reporting to the Executive Manager, Service and Quality, this role will:

• Coordinate quality, compliance, governance and policy activities
• Oversee incident, complaint and feedback processes
• Drive continuous improveme...