Quality and Compliance Manager

On-site - Pasig 3-5 Yrs Exp Bachelor Full-time

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Job Description

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Work-Life Balance

Work from Home

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Responsibilities:

• Conduct quality reviews of work requests on a sampling basis and document any adverse feedback received.
• Identify and recommend process improvements based on recurring trends and findings from quality reviews.
• Collaborate with Quality and Risk (R&Q) Leaders to discuss identified issues and communicate key insights to relevant teams.
• Maintain and monitor databases of review findings, ensuring accurate record-keeping and timely updates.
• Prepare and deliver monthly or scheduled reports, ensuring completeness and accuracy of data.
• Review and validate data used for reporting to en...