Job Description
TheQuality and Executive Support Manager at Waldorf Astoria Ras Al Khaimah **i** s responsible for upholding the highest hotel standards, ensuring they are consistently met and often exceeded. This role also oversees the seamless and efficient operation of the Executive Office.
What will I be doing?
+ Uphold and elevate hotel standards through audits, SOP reviews, and guest feedback insights.
+ Drive guest satisfaction initiatives, ensuring exceptional experiences at every touchpoint.
+ Collaborate with departments to address challenges, implement solutions, and maintain Forbes Travel Guide excellence.
+ Champion team development and training to embed service excellence and brand values.
+ Monitor and report on quality initiatives and guest experience improvements.
+ Engage with guests directly to capture feedback and enhance service delivery.
+ Oversee Executive Office operations, including special requests, meetings, and documentation.
**W...
What will I be doing?
+ Uphold and elevate hotel standards through audits, SOP reviews, and guest feedback insights.
+ Drive guest satisfaction initiatives, ensuring exceptional experiences at every touchpoint.
+ Collaborate with departments to address challenges, implement solutions, and maintain Forbes Travel Guide excellence.
+ Champion team development and training to embed service excellence and brand values.
+ Monitor and report on quality initiatives and guest experience improvements.
+ Engage with guests directly to capture feedback and enhance service delivery.
+ Oversee Executive Office operations, including special requests, meetings, and documentation.
**W...
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