Job Description

This role is responsible for leading and developing the Quality and Training team, ensuring operational excellence through effective process management, performance metrics, and strong cross-functional collaboration.


Who You Are:

  • A Quality and Training leader with 2+ years of experience managing teams within BPO environments.

  • A process-driven professional who ensures operational standards, compliance, and continuous improvement aligned with internal and contractual KPIs.

  • A data-focused leader who analyzes quality and training insights to build action plans in partnership with operational leadership.

  • A confident communicator with B2 English proficiency, strong reporting skills, and a focus on data security and information confidentiality.

    • Let’s Talk About Benefits:

  • Secure your future with a long-term contract because your growth matters to us.

  • Go further with a ...

    • Apply for this Position

    Ready to join Teleperformance? Click the button below to submit your application.

    Submit Application