Job Description

About this role:

Wells Fargo is seeking a Quality Assurance Administrator
In this role, you will:
  • Monitor and evaluate the quality of inbound or outbound customer calls
  • Document quality issues and performance measures for management review
  • Oversee a group of service monitors
  • Provide information and assists in the feedback and formal education process of other staff
  • Work closely with both internal and external customers to meet their service needs
  • Act as a subject matter expertise
  • Provide information and assist in the feedback and education to staff
Required Qualifications:
  • 2+ years of Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
  • Commerce graduate...

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