Quality Assurance Analyst

UnifyCX is looking for an extraordinary Quality Assurance Analyst - Content Moderation,to join our motivated and ambitious team.

What Will You Do?

The Content Moderator Quality Analyst is responsible for evaluating content moderation decisions to ensure accuracy, consistency, policy alignment, and operational excellence. This role analyzes moderation trends, identifies coaching needs, ensures proper application of safety policies, and supports calibration between the BPO and client teams.

The QA plays a critical role in protecting user safety, maintaining policy integrity, and enhancing moderator performance in a high-risk, high-visibility environment.

In this position you will:

Quality Auditing & Evaluation

• Conduct daily audits of content moderation cases (text, image, video, audio).
• Score decisions based on client policies, accuracy expectations, sensitivity classifications, and internal BPO quality standards.
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