Job Description
Job Title: Quality Analyst – Healthcare Voice Process
Location: Bangalore, India
Job Type: Full-Time
Shift: Fixed Night Shifts
Job Summary
We are looking for a detail-oriented and analytical Quality Analyst (QA) to join our healthcare contact center team in Bangalore. The QA will be responsible for monitoring and evaluating the performance of agents to ensure they meet quality standards, compliance requirements, and client expectations. This role is ideal for candidates with experience in healthcare voice processes and a keen eye for detail.
In This Role You Will
Location: Bangalore, India
Job Type: Full-Time
Shift: Fixed Night Shifts
Job Summary
We are looking for a detail-oriented and analytical Quality Analyst (QA) to join our healthcare contact center team in Bangalore. The QA will be responsible for monitoring and evaluating the performance of agents to ensure they meet quality standards, compliance requirements, and client expectations. This role is ideal for candidates with experience in healthcare voice processes and a keen eye for detail.
In This Role You Will
- Monitor and evaluate live or recorded calls to ensure adherence to quality standards, scripts, and compliance protocols.
- Identify gaps in agent performance and provide actionable feedback to improve communication, problem-solving, and customer service skills.
- Conduct quality calibration sessions with team leaders...
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