Job Description

Job Description

:

The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.

Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron’s, MarketWatch, Dow Jones Factiva and Dow Jones Risk & Compliance. You will find that we are a collaborative group, focused on delivering excellence during every customer interaction.

We encourage anyone that wants to join us in our mission to apply.

Quality Assurance Analyst

Based in: Barcelona, Spain

Reports to: Sr. Manager of Training & QA

Key Responsibilities:

  • Evaluate and review the quality of agent contact responses to ensure acceptable service standards are met

  • Includes the management of weekly/monthly evaluations...

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