Job Description
Job Title: Quality Assurance Analyst – Insurance
Status: Very Urgent | Active
Level: Specialist
Headcount: 2
Location: Alabang, Muntinlupa City
Work Setup: Onsite
Shift: Graveyard (GY)
Salary Range: PHP 35,000 – 38,000
Target Start Date: 13 February
Job Overview
The Quality Assurance Analyst – Insurance is responsible for evaluating contact center transactions to ensure compliance with insurance billing, ECC account management, and policy servicing standards. This role drives continuous improvement by identifying quality gaps, analyzing trends, and providing actionable insights to Operations and Training teams.
Key Responsibilities
- Conduct end-to-end quality audits of calls, emails, chats, and/or back-office transactions related to insurance services
- Evaluate agent performance ...
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