Quality Assurance Analyst

**Description**
What’s Your Greater? Come find it at ResultsCX!
**In this role you will**:
- Actively participates in internal and external client listening/calibration sessions to ensure thorough understanding of the programs they support, goals, and client standards
- Utilize existing tools and technology such as Interaction Analytics and reporting dashboards to analyze trends or patterns affecting quality
- Communicate with supervisors regarding employee performance through performance consultancy and QA forum participation, providing structured and timely recommendations may it be verbal or written, and monitoring the result of stated recommendations
- Perform other duties, functions and tasks that are incidental and inherent to the job
**We are looking for someone who has**:
- Strong product knowledge, and good grasp/understanding of customer care expectations, quality, and verifications guidelines
- Exceptional time management, listening, and analytical...