Quality Assurance Assistant

Description

To ensure the consistent delivery of high-quality, efficient, and customer-focused services by proactively identifying risks, monitoring service standards and turnaround times, and driving continuous process, system and quality improvements and enhance the overall customer experience.

PRINCIPAL ACCOUNTABILITIES

Identify risks, prepare actions plans and monitor the progress of these action plans.

Provide input on process and system enhancements, especially in support of product, process or quality issues.

Ensure that quality assurance is aligned with service standards within the operational environment.

Monitor and report on the management of service level agreements and turnaround times.

Maintain service, quality and designed outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.

Share knowledge on, and participate in the creation of...