Job Description

Main purpose of the

Quality Assurance Associate role:

Minimize monetary loss of defective merchandise by identifying the most effective defect recovery process for each item.

Major Responsibilities:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Minimize monetary loss of defective merchandise including apparel, shoes, accessories and beauty
  • Identify the most effective defect recovery process for each item – RA, Restore, Sellable Defect, Other
  • Identify defects by inspecting defective merchandise of apparel and non-apparel items
  • Clearly communicate with vendors regarding defective and unacceptable merchandise
  • Aggressively negotiate credit or replacement merchandise for defects with vendors
  • Establish and maintain rapport with vendors through positive and consistent communications
  • Assist in other areas in department as needed

    • Required Competenci...

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