Quality Assurance Associate

The Specialist for OnePH Quality Assurance Operations (QAO) is responsible for ensuring compliance with the quality management system for secondary repacking release, returns upon delivery requiring QA assessment, Complaints Intake and verification of all documents on-site that are under QA oversight (i.e., calibration records, inspection reports requiring QA assessment).

This role is responsible for ensuring that all quality assurance activities align with business objectives, regulatory requirements, industry standards, client and customer requirements while fostering a culture of quality and compliance within the organization.

Responsibilities (Key Result Areas and the major activities that must be achieved)

• Batch Release On-Time
• Batches released on time as per agreed lead time
• Complaint Intake on-time

Performance Measures (Quantitative/Qualitative)

• % of complaints reported within o...