Quality Assurance Executive

Location: Singapore, Kallang Way

Interview Location: Singapore, Kallang Way

Job Type: Full-Time, Permanent

Job Description:

• Conduct outbound calls to customers following sales transactions.
• Verify the legitimacy of each sale and ascertain customer understanding and agreement to the terms of purchase.
• Ensure that customers meet all prerequisites and qualifications for the courses or services purchased.
• Accurately document customer interactions and verification outcomes.
• Report any discrepancies or unusual patterns in sales transactions to the Sales Verification Manager.
• Provide clear and concise information to customers regarding their purchase and any prerequisites required.
• Address customer queries and concerns professionally, ensuring a high level of customer satisfaction.
• Support enquiries from internal and external stakeholders.
• Ensure compliance with comp...