Quality Assurance Lead

Responsibilities

• Lead and manage internal & external audits (e.g., SSG TPQA, ISO 29993:2017).
• Maintain an up-to-date Quality Management System (QMS): policies, SOPs, templates, version control.
• Ensure compliance with all training regulatory requirements.
• Prepare and maintain evidence sets for audit purposes.
• Conduct internal quality checks on training delivery, assessment marking, attendance, and administrative processes.
• Drive ISO 29993 documentation, implementation, and continual improvement activities.
• Manage CAPA (Corrective and Preventive Actions): root-cause analysis, follow-up, closure.
• Monitor quality KPIs and prepare reports/dashboards for management review.
• Liaise with external auditors, accreditation bodies, and regulators.
• Support investigations into complaints, incidents, and nonconformities.

Requirements

• Diploma/Degree in Education, Business, Quality Management, or related field.
• 3–5 years QA experience (preferably in training/education environment).
• Knowledge of SSG/TPQA requirements and ISO standards (ISO 29993, ISO 9001).
• Strong documentation, audit, and compliance skills.
• Detail-oriented, organised, strong communication and stakeholder management.