Job Description
Responsibilities
- Understand the stakeholders' needs and requirements to develop an effective quality control process.
- Communicate all relevant concerns to the stakeholders and business directors
- Creating, coordinating the development and implementation of Quality guidelines.
- Devise and review specifications and processes.
- Supervise FTEs and ensure their compliance
- Oversee and manage logistics processes
- Championing, supporting, and leading quality improvement initiatives as part of quality initiatives across the business.
- Helping implement improvements and best business practices that are fit for purpose, aligned with business goals, and organizational culture.
- Driving a culture of continuous improvement
Required Qualifications
- Experience: With at least 3 - 5 years of managerial experience in the BPO Industry
- Knowledge in QA Fundamentals and principles
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